Start a Chat
Sales:
+44 (0)20 8712 6501
We're always here
Direct access to our support team, 24/7, 365 (or 366!) days a year. Yes, that means one-to-one interactions and no frustrating automated menus when you call!
We're ready to help
From detailed strategic planning to reacting to an emergency at 3am, you’re always Fanatically Supported with unlimited technical phone support and access to our huge online knowledgebase.
We're empowered
When you call Rackspace, you don’t have to fight to speak to someone who can solve your problem. We love helping you and will ensure we get you to the right people.
We're transparent
Our Rackers will speak honestly: when we make a mistake, we’ll openly admit to it AND fix it.
Unmatched expertise
Across the entire company, we’ve got more Red Hat certified engineers than anyone other than Red Hat, in addition to a plethora of other certifications and qualifications possessed by the engineers.
Rapid flexibility
Our customers regularly change their configurations in line with their varying business needs. We operate quickly for smooth, painless changes: we move fast and we love it!
Responsiveness
We treat every customer interaction as a priority. That means you can operate safe in the knowledge that we're rapidly doing our utmost for you.
Strong SLAs
100% power and 100% network uptime, with 1 hour guaranteed replacement for hardware failures, and that’s the minimum.
What we'll never do
No technology lock-in
Rackspace is committed to open standards.That's why we launched OpenStack, the cloud's open source operating system, to ensure you benefit from cutting-edge technology.
No contractual lock-in
If we fail to meet our contractual obligations and we can't make it right, you can leave. Stay because you want to, not because you have to.
No scripted answers
We don’t use scripts to solve problems, we use our brains. Our customers deserve much more than a one-size-fits-all script.
No all-purpose solutions
We’ll help you find the best solution for your bespoke needs, not just for us. If you end up spending less, that’s great!